Policies

HERE ARE FREQUENTLY ASKED QUESTIONS

Contact Old Town Charm

The best way to reach us is by email at Oldtowncharmsoap@gmail.com This is a small company and we will do our best to reply within 24 hours (on business days)

Payment & Shipping

All credit / debit cards are accepted (Visa, MasterCard, American Express, Discover) as well as PayPal.

When will my order ship?

We will make every effort to ship items within three to five business days. If there is a delay, we will contact you by email and provide an update on when your order will ship.

Why is shipping so pricey?

Make sure you select USPS Priority mail at checkout. If you absolutely need your product in a hurry, you can select Priority Mail Express. We use a US postal service calculator to determine actual shipping costs for your order and do not make money from shipping costs. We will continually research options to pass on lower shipping rates to our customers and make changes as we see fit. 

Cancellation and Refund Policy

Cancellation Policy

Minimum 24 hours notice of cancellation is required. Let us know by email or by phone as soon as possible if you need to cancel an order. Cancellations will be confirmed by email.

Refund Policy

For safety and contamination concerns All sales are final. Please be confident in your selection before finalizing your purchase.